We're here to help

Questions about a booking, a change of plans, or a brand-new adventure? Real travel experts are standing by — day and night.

Flying within 24 hours? Skip the queue — call our 24/7 priority line: 0207 993 5061
Get In Touch

Choose your channel

Four ways to reach us — pick whichever suits you best.

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Tell us how we can help

Fill in the form and the right specialist will get back to you.

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Average first response: under 2 working hours

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Thank you — a travel specialist will reply to your email within 2 working hours. Keep your reference handy:

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Our response promise

Email & form enquiries are answered within 2 working hours (07:00–23:00 UK, every day). Phone lines are staffed 24/7 — including bank holidays.

Have this handy
  • Your booking reference (if you have one)
  • Passenger name as written on the ticket
  • Travel dates & route
  • Payment method used at booking
Urgent Travel
Travelling today or tomorrow?

Day-of-travel changes, delays and disruptions go straight to our priority desk — no queues, no forms.

0207 993 5061
Prefer social? DM us
Direct Lines

Reach the right team

Know exactly who you need? Go straight to the source.

New Bookings

Fresh tickets, fare quotes, multi-city itineraries and special meal or seat requests.

sales@rwandairflights.com Replies within 2 hours

Changes & Refunds

Date changes, name corrections, cancellations and refund status updates.

changes@rwandairflights.com Same-day processing

Group Travel (10+)

Weddings, pilgrimages, sports teams and community trips — with deposit options.

groups@rwandairflights.com Quotes within 24 hours

Corporate & Business

Company accounts, monthly invoicing, negotiated fares and traveller tracking.

corporate@rwandairflights.com Dedicated account manager
Visit Us

Our offices

Drop in for a face-to-face chat — tea's on us.

Head Office

London Head Office

United Kingdom
Croydon, London, United Kingdom
Mon–Fri: 9:00 – 18:00
Saturday: 10:00 – 16:00 · Sunday: Closed
+44 207 993 5061
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Before You Write

Quick answers

The questions our contact team hears most often.

Emails and form messages are answered within 2 working hours between 07:00 and 23:00 UK time, every day of the year. Phone support is instant, 24/7. If your matter is urgent and travel-related, always call the priority line.
Your booking reference (starts with "WB-"), the passenger name exactly as it appears on the ticket, your travel dates and route, and a short description of what you need. Including these means we can often resolve your request in a single reply.
Yes — email changes@rwandairflights.com with your booking reference and preferred new dates. We'll confirm available options and any fare difference before making any change, so nothing happens without your approval.
Yes. Our team supports travellers in English, Kinyarwanda, French and Swahili. Just let us know your preferred language when you get in touch and we'll pair you with the right specialist.
Call our 24/7 priority line on 0207 993 5061 immediately — it jumps the queue for day-of-travel issues like delays, missed connections and same-day rebooking. Have your booking reference ready.

Rather just talk?

No forms, no waiting — pick up the phone and speak to a real travel expert in under a minute, any hour of the day.

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