What we store in your browser, why we store it, and how you stay in control — no jargon, no fine-print tricks.
Unsure what a cookie on our site does? Ask us and we'll explain it in plain English.
Ask a questionCookies are small text files that websites place on your device (computer, tablet or phone) when you visit them. They are widely used to make websites work, to remember your preferences, and to give website owners insight into how their site is being used.
Cookies can be "session cookies", which are deleted when you close your browser, or "persistent cookies", which stay on your device for a set period or until you delete them. We also use similar technologies such as local storage and pixels, which work in much the same way — this policy covers all of them.
We use cookies for four broad purposes:
Essential cookies keep the booking process secure — remembering where you are in a booking, protecting forms, and keeping you signed in to any account area.
Analytics cookies tell us which pages are popular, where visitors get stuck, and how our site performs — so we can improve it.
Functional cookies remember things like your currency, recent route searches and cookie choices, so you don't have to set them every visit.
Marketing cookies help us measure whether our adverts lead to bookings, so we spend responsibly and show more relevant offers.
We do not use cookies to store payment card details, and we never sell the information collected through cookies to third parties.
There are four categories of cookie on this website:
Required for core features such as security, session management and the booking flow. The site cannot function properly without them. These cannot be switched off in our systems.
Collect anonymous statistics about how visitors use the site — pages visited, time on page and error messages — so we can improve performance and content.
Enable enhanced features and personalisation, such as remembering your currency preference or recently searched routes. They may be set by us or by third-party providers whose services we use.
Set by us or our advertising partners to build a profile of your interests and measure the effectiveness of campaigns. They are only set with your consent.
Below is a summary of the main cookies this website may place on your device.
| Cookie | Purpose | Duration |
|---|---|---|
| rf_session | Keeps you logged in and remembers your progress through the booking process. | Session |
| rf_csrf | Protects forms and your data against cross-site request forgery attacks. | Session |
| cookie_consent | Stores your cookie preferences so we don't ask you again on every visit. | 12 months |
| rf_currency | Remembers which currency you chose to view prices in. | 30 days |
| Cookie | Purpose | Duration |
|---|---|---|
| rf_analytics | Anonymous, aggregated statistics about page views and site usage. | 12 months |
| rf_recent_searches | Remembers your recent route searches to speed up repeat visits. | 7 days |
| Cookie | Purpose | Duration |
|---|---|---|
| _fbp | Set by Meta (Facebook) to measure the effectiveness of our advertising. | 3 months |
| _gcl_au | Set by Google Ads to measure ad conversions and performance. | 3 months |
Cookie names may change. As we improve the site, individual cookie names and durations occasionally change. This table is kept up to date, but if you spot something unexpected, email privacy@rwandairflights.com.
Some cookies on our site are set by trusted third parties that provide services on our behalf. These third parties may process data outside the UK — details of how we protect that data are in our Privacy Policy.
| Provider | What they do | Their policy |
|---|---|---|
| Google Analytics | Anonymous website usage statistics (only loaded with your consent). | Google Privacy |
| Google Ads | Measures whether our adverts result in flight bookings. | Google Ads |
| Meta (Facebook) | Measures campaign performance for ads shown on Facebook/Instagram. | Meta Privacy |
| Google reCAPTCHA | Protects our contact and booking forms against spam and abuse. | Google Privacy |
Third-party cookies are governed by the respective provider's own privacy policy. We recommend reviewing those policies for full detail on how each provider handles your information.
Most browsers let you refuse or delete cookies through their settings. Note that blocking strictly necessary cookies may break parts of the booking process.
You can also use your browser's private/incognito mode, which deletes cookies automatically when you close the window.
On your first visit, we show a cookie banner asking you to accept or reject non-essential cookies. Only strictly necessary cookies are set before you make a choice. You can change your mind at any time — withdrawing consent is as easy as giving it.
Changed your mind? Delete the cookie_consent cookie from your browser (or clear all cookies for this site) and the consent banner will appear again on your next visit, letting you set new preferences.
If you have any questions about consent or how to withdraw it, contact us at privacy@rwandairflights.com.
Some browsers offer a "Do Not Track" (DNT) signal. There is currently no industry-wide standard for how websites should respond to DNT, so our website does not currently alter its behaviour when it receives one. You can always control cookies directly through the consent banner or your browser settings as described above.
We may update this policy from time to time — for example, when we add new features or work with new service providers. The "Last updated" date at the top of this page always shows when it was last revised. Significant changes will be highlighted on our website, and where required we will ask for consent again before setting any new non-essential cookies.
Questions about this Cookie Policy or how we use cookies on this site? Get in touch — we're happy to explain anything in more detail.
Our team answers every query — from "what is this cookie?" to "please delete my data" — clearly and promptly.
You also have the right to contact the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.
Now that the boring-but-important bit is done — let's get you to Kigali, Dubai or wherever your journey leads.
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